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Customer Service Manager

Company Name:
AvalonBay Communities
Come be part of an award-winning company! AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Property Operations Team as a Customer Service Manager.
The Customer Service Manager's overall responsibility is to:
Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB's annual business goals.
Communicate with residents to ensure residents are knowledgeable regarding community's services, operating procedures and issues/events.
Respond to inquiries and requests from prospective residents.
Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved.
Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner.
Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.
Implement or direct the implementation of all applicable AVB policies and procedures.
Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.
Qualified candidates will have 1 year of multi-family or related property management industry experience or equivalent experience in retail or hospitality. High School diploma or equivalent (GED) required. Bachelors degree preferred.

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