Health Resource Rep - Healthline (24 hrs/wk, evenings)
Kirkland, WA Kirkland, WA Part-time Part-time $20.
57 - $32.
92 an hour $20.
57 - $32.
92 an hour 1 day ago 1 day ago 1 day ago Wage Range:
$20.
57 - $32.
92 per hour Posted wage ranges represent the entire range from minimum to maximum.
For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level.
Some positions also offer additional premiums based on shift, certifications or degrees.
Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job
Summary:
Responsible for education and promotion of health related services to EvergreenHealth community and potential clients/patients through telephone, mail and e-mail contact, and for facilitating physician referrals, services, and class registration for EvergreenHealth aka King County Public Hospital District (KCPHD) No.
2 and all other business contracts we serve.
May serve as healthcare information representative for unique service-line programs affiliated with EvergreenHealth; including accountable care networks where high level benefit plan information, services and primary care provider (PCP) information and scheduling are facilitated.
Primary Duties:
Answers written and/or telephone inquiries regarding services, classes, and participating physicians for EvergreenHealth and affiliated services.
Provides excellent customer service experience via telephone/web.
Gives priority to responding to incoming phone calls, completing other assigned duties as call volume permits (i.
e.
letters, rosters, posting payments).
May perform outreach calls for designated services.
Utilizes EvergreenHealth resources and affiliated (approved) resources and websites to provide proactive assistance to patient's needs.
May provide high level benefit information, physician referral and scheduling for selected services for EvergreenHealth affiliations with Eastside Health Network and Puget Sound Health Network.
Seeks out additional duties when assigned work has been completed and as call volume permits.
Performs all other duties as assigned.
REQUIRED for the position:
High school graduate or equivalent One year of recent experience in customer service, preferably in the healthcare service industry or healthcare insurance industry Ability to problem solve and retain composure in stressful situations.
Detail oriented and organized.
Multitask and process work efficiently, with a high degree of accuracy.
DESIRED for the position Knowledge of EvergreenHealth hospital district and community resources One year of call center experience Benefit Information:
Choices that care for you and your family At EvergreenHealth, we appreciate our employees' commitment and contribution to our success.
We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insurance On-demand virtual health care Health Savings Account Flexible Spending Account Life and disability insurance Retirement plans 457(b) and 401(a) with employer contribution) Tuition assistance for undergraduate and graduate degrees Federal Public Service Loan Forgiveness program Paid Time Off/Vacation Extended Illness Bank/Sick Leave Paid holidays Voluntary hospital indemnity insurance Voluntary identity theft protection Voluntary legal insurance Pay in lieu of benefits premium program Free parking Commuter benefits Cafeteria & Gift Shop Discount View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
2023 Benefits Guide.
Estimated Salary: $20 to $28 per hour based on qualifications.
57 - $32.
92 an hour $20.
57 - $32.
92 an hour 1 day ago 1 day ago 1 day ago Wage Range:
$20.
57 - $32.
92 per hour Posted wage ranges represent the entire range from minimum to maximum.
For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level.
Some positions also offer additional premiums based on shift, certifications or degrees.
Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job
Summary:
Responsible for education and promotion of health related services to EvergreenHealth community and potential clients/patients through telephone, mail and e-mail contact, and for facilitating physician referrals, services, and class registration for EvergreenHealth aka King County Public Hospital District (KCPHD) No.
2 and all other business contracts we serve.
May serve as healthcare information representative for unique service-line programs affiliated with EvergreenHealth; including accountable care networks where high level benefit plan information, services and primary care provider (PCP) information and scheduling are facilitated.
Primary Duties:
Answers written and/or telephone inquiries regarding services, classes, and participating physicians for EvergreenHealth and affiliated services.
Provides excellent customer service experience via telephone/web.
Gives priority to responding to incoming phone calls, completing other assigned duties as call volume permits (i.
e.
letters, rosters, posting payments).
May perform outreach calls for designated services.
Utilizes EvergreenHealth resources and affiliated (approved) resources and websites to provide proactive assistance to patient's needs.
May provide high level benefit information, physician referral and scheduling for selected services for EvergreenHealth affiliations with Eastside Health Network and Puget Sound Health Network.
Seeks out additional duties when assigned work has been completed and as call volume permits.
Performs all other duties as assigned.
REQUIRED for the position:
High school graduate or equivalent One year of recent experience in customer service, preferably in the healthcare service industry or healthcare insurance industry Ability to problem solve and retain composure in stressful situations.
Detail oriented and organized.
Multitask and process work efficiently, with a high degree of accuracy.
DESIRED for the position Knowledge of EvergreenHealth hospital district and community resources One year of call center experience Benefit Information:
Choices that care for you and your family At EvergreenHealth, we appreciate our employees' commitment and contribution to our success.
We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insurance On-demand virtual health care Health Savings Account Flexible Spending Account Life and disability insurance Retirement plans 457(b) and 401(a) with employer contribution) Tuition assistance for undergraduate and graduate degrees Federal Public Service Loan Forgiveness program Paid Time Off/Vacation Extended Illness Bank/Sick Leave Paid holidays Voluntary hospital indemnity insurance Voluntary identity theft protection Voluntary legal insurance Pay in lieu of benefits premium program Free parking Commuter benefits Cafeteria & Gift Shop Discount View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
2023 Benefits Guide.
Estimated Salary: $20 to $28 per hour based on qualifications.
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